FAQ
Where will my car be picked up and delivered?
Upon booking your move, we will attempt to provide door-to-door service. If you live in an area not safely accessible by our transport trucks, we may require you to meet the truck at a nearby parking lot that can accommodate the truck. We also have terminals to service all major cities. These terminals provide direct pickup and delivery from your door.
How far in advance should I schedule the transport of my vehicle?
The further in advance you place your order, the more likely that your vehicle will be delivered in the time frame that you request. However, if an immediate pick up is necessary, we can typically arrange for your vehicle to be picked up within two to three days. If the requested pick up location is in a major city, same day pick is available in most cases at no extra cost. To insure that your car is moved within a relatively timely fashion, we request that you schedule your move as soon as possible.
Can I pack personal belongings in my vehicle?
No, your car and its trunk compartment must be free of all personal belongings. There are several reasons for this. The primary reason being that the Department of Transportation does not allow for the transportation of "personal items"in a car that is being hauled by an "Motor Carrier". The second reason is that any personal items in the vehicle are NOT covered by the carrier’s insurance. Lastly, all trucks have weight limitations that they must comply to. With the excess weight of a customers personal items placed within the car being transported, this can put the carriers transport truck over its weight limitation, and cause delays. So please, NO personal items in your vehicle while being shipped, or you may be subject to an additional surcharge.
Do I have to be present when we pick-up or deliver your vehicle?
Yes, we require you, or a designated person, be present upon pick up of your vehicle. A contract "bill of lading" will be signed with you at the origination point. If you are not able to be there, please call our office prior to the pick up date, to confirm an alternate "in care of" person. However, if there any changes to the pick up, or delivery address after you have placed your order, there may be an additional charge.
Can I drop off or pick-up my vehicle at a terminal?
Yes, we do have terminals within most major cities. Prior arrangement is required for this service.
Will I save money if I deliver or pick-up my vehicle at a terminal?
Yes, by using either the pick-up or delivery terminal, you can save approximately $50 off the standard quoted price at each end. This request must be pre-arranged when placing your order.
What is door to door service?
Urban areas are most often accessible for pick up and delivery service to your doorstep. Rural areas can produce difficult situations, making it impossible for our trucks to access your residence. Our transport trucks must avoid any roads that may have overhanging trees, because the tree branches could damage the vehicles being transported. As well, transport trucks are typically 80 ft. long, weigh 80,000 lbs., and are built low to the ground. This limits their ability to maneuver in tight spots. For the safety of your vehicle, our driver may choose a parking lot, or interstate turnout that is as close as possible to your residence. This will allow the driver to safely load, or unload your vehicle. It is always up to the drivers discretion as to where they will drive the truck, since the driver is responsible for both the safety of the transport truck, and the transported vehicles.
How do I prepare my vehicle?
Please have a minimal amount of fuel in your tank. A quarter tank or less is sufficient. You must remove any loose parts. For example, shells or bed liners that are not bolted down may blow off. Phone, radio, and CB antennas that do not retract, MUST be removed, or they may get broken. If you are shipping your vehicle to Alaska, or Hawaii, you will be charged an additional de-gassing fee if your vehicle has more than a quarter tank of gas.
Does MotorTransportInc have Insurance?
Yes, MotorTransportInc cargo insurance policy covers your vehicle for full replacement value, while in our possession.
Can you guarantee a pick-up or delivery date?
Upon your requesting a specific pick up date, MotorTransportInc will make its best attempt to accommodate your needs, unlike other companies that charge a fee for this service. If the exact date you request is unavailable, MotorTransportInc will work within a 2-3 day time frame of your request. We will not guarantee a delivery date. Vehicles being moved are placed into the most efficient routing schedule by our dispatch department. When booking your move with A-1, you will be provided with an estimated transit time that your shipment will take, in order that you may plan ahead.
It has been longer than I expected, and my vehicle has not been delivered!
Occasionally a late delivery can happen. Listed below are a few reasons for possible delay of delivery. Often a customer will need an immediate pick up, which does not allow ample time for a reservation on one of our transport trucks. MotorTransportInc will pick-up the vehicle on the day requested, but we will need to hold the vehicle, until the first space becomes available on one of our trucks. Uncontrollable factors such as mechanical breakdowns, unfavorable weather conditions, and traffic situations, can also cause delays. Department Of Transportation regulations can also affect the delivery time. We are aware of how important your vehicle is to you, and we will provide you with a realistic time frame for delivery.
How long is this quoted price good for?
This quote is good through the next Business Day. However, MotorTransportInc, Inc. reserves the right to adjust any quoted price.